Universities and Online Degrees Guide

The Independent Institute of Education

Higher Certificate of Information Technology in Support Services

The Higher Certificate of Information Technology in Support Services in Criminal Justice and Forensic Science is offered by The Independent Institute of Education.

Program Length: 1 YEAR.

Subjects: 14.

Higher Certificate of Information Technology in Support Services offered by the Independent Institute of Education at the Faculty of Information and Communication Technology

The purpose of this qualification is to equip students with the skills to provide technical desktop assistance and computer related support in any business environment. Students will gain knowledge and skills in end-user computing, helpdesk support, basic web development as well as business practice and communication. This course will offer a solid technical background as well as an understanding of the business environment and students will be able to gain entry-level employment in desktop and network support.

Rosebank College Programme:

The Independent Institute of Education (The IIE) offers a variety of quality, accredited IT qualifications for you to choose from. The IIE Higher Certificate in IT in Support Services will equip the student with the skills to provide technical assistance and computer related support in the business environment. Subjects focus on end-user computing, helpdesk support, basic web development as well as business practice and communication. This qualification will offer a technical background in the discipline of network and applications.

WHAT YOU CAN BECOME

Upon completion of this qualification, you can work as a Support or Network Technician or Web Developer.

SKILLS YOU WILL DEVELOP

Skills that will be developed include planning, organizing managing and controlling and self-motivation. Self-motivation, effective listening skims and stress management.

Curriculum

YEAR 1

• ​​​​​​End User Computing B
• End User Computing C
• Digital Citizenship
  
• Introduction to Personal Computing
• Introduction to Scholarship 1A
  
• Introduction to Academic and Digital Literacy
  
• Computer Architecture
  
• Business Calculations
• Help Desk
• Business Communication
• Business Practice and Entrepreneurship
• Web Development (Introduction)
• Network Architecture A
  
• Work Integrated Learning
  

​Varsity College Programme:

With the increasing reality of skills shortages within the ICT industry, there is an ongoing need for entry level positions such as support technicians who will be able to take on this industry with the confidence that modern business requires. This IIE Higher Certificate in Information Technology in Support Services offers a balanced combination of information technology theory and practical/technical skills, with strong emphasis on office applications. The IIE Higher Certificate in Information Technology in Support Services develops the following different skills tracks over the duration of the course:

• Fundamental skills including basic office computing, business communication and business calculations
• Technical hardware, software and networking skills
• Helpdesk and business practice skills
• Introductory web development skills

The IIE Higher Certificate in Information Technology in Support Services is a one-year certificate. The academic year runs from February to November. The modules are delivered on a full-time basis with lectures and tutorials being scheduled during the day from Monday to Friday.