Universities and Online Degrees Guide

Nelson Mandela University

Diploma in Information Technology in Support Services

The Diploma in Information Technology in Support Services in Engineering and Technology is offered by Nelson Mandela University.

Program Length: 3 YEARS.

This qualification has been approved in terms of the new Higher Education Qualification Sub-Framework (HEQSF).

This qualification will allow students to identify the various types of users and try to meet their possible needs. These include support in the use of existing software packages, basic maintenance of computers and equipment, and support for the development of end users’ own computer applications. 

Admission Requirements 

• Admission Points Score of 32.
• Minimum NSC requirements for diploma entry.
• Knowledge of English, Afrikaans, or isiXhosa on at least level 3 (40-49%).
• NSC achievement rating of at least 2 (30-39%) for Mathematics or 4 (50-59%) for Mathematical Literacy.
• Those applicants with an Admission Points Score between 26 and 31 may be referred to Access Assessment Battery before a decision is made on whether to admit or not the candidate. 
• The student must pass these recommended subjects:
• Computer Applications Technology OR Information Technology

OR

•  Higher Certificate in IT in User Support Services with an average of 60% or above. An applicant may be referred for assessment on the Access Assessment Battery and any other relevant assessment before an admission decision is reached.

Curriculum (Full-time)

FIRST YEAR 

Development Software I 

Information Technology Skills I 

Systems Software I: Networks 

Systems Software I: IT Essentials 

Information Systems IA 

Information Systems IB

SECOND YEAR

Communication Networks IIA 

Communication Networks IIB 

Systems Software II 

Support Services II

Information Systems II

THIRD YEAR 

Information Systems III (Major) 

Installation Management III

Support Services III (Major)

SELECT 30 CREDITS FROM THE FOLLOWING MODULES:

Graphical User Interface Design I 

Communication Networks III A

Communication Networks III B